eLMS/Blackboard/DOT Learns Help Desk

eLMS/Blackboard/DOT Learns Help Desk

Course Not Launching / Displaying Properly

Last Updated: Oct 20, 2016 02:22PM EDT
If you are using Chrome, log out and then log back in with Internet Explorer.  Chrome will not work with most eLMS courses.  If you are using IE, typically this is a desktop configuration issue, not an eLMS issue.

Please contact the FAA My IT Help Desk for resolution.  They will be able to compare your current desktop configuration to what is required to run eLMS properly.

Phone: 1-844-FAA-MYIT (322-6948)

Email: helpdesk@faa.gov

If they are unable to resolve the problem, please contact the eLMS and Blackboard Help Desk at elmssupport@faa.gov.


Monday - Friday

9:00am - 4:00pm Eastern Time

Please Visit the Resource Center for Answers to Frequently Asked Questions:

Resource Center